Info on your Meal

Are you fully Halal-certified?

All delivery orders made online are fulfilled strictly only at our Halal-certified kitchens/outlets. Our new kitchens or outlets in the process of Halal certification do not use ingredients which contain pork or lard products.

How many sets of disposable cutlery will be given for Party Sets?

The number of sets of disposable cutlery (forks, spoons and plates) provided will be equivalent to the number of persons the order is for. An additional set of cutlery, which includes 1 pair of tongs, 1 sharing fork, 1 sharing spoon, napkins, 20 biodegradable spoons, 20 biodegradable forks, 20 biodegradable plates and 2 garbage bags, can be purchased at S$12.00 per set.

Ordering and Payment

Can I get an official receipt for my company?

Yes, we can provide an official receipt, which will be generated upon our confirmation of your full payment for your order.

How do I make payment?

We accept payment via the following platforms / payment methods:

  • Paynow to our UEN 199405076NU01;
  • Paylah via QR code;
  • Bank transfer to UOB current account no. 450-311-350-8;
  • Alipay;
  • Wechat pay;
  • Grabpay; or
  • Mastercard, Visa, Amex and UnionPay credit card or debit card.

How do I place an order?

Please visit https://www.chickyfun.com.sg/ to place an order. You may wish to create an account with us for simpler and quicker ordering in future.

How do I know if my order is confirmed?

A confirmation email will be sent to you, which would usually be shortly after you make payment for your order, unless we contact you to amend or modify your order.

How far in advance do I have to place my order?

Orders for lunch and dinner on any day (whether weekday or weekend) for any item (except for “Party Favourites” excluding Chicken Rice, Steamed Chicken, Roasted Chicken, Chicken Char Siew, Lemon Chicken Cutlet, Sichuan Spicy Chicken, Oyster Sauce Hong Kong Choy Sum) will be based on timeslot availability.

Orders for breakfast (for collection or delivery during 8.00 a.m. to 10.00 a.m.) or for “Party Favourites” (except for Chicken Rice, Steamed Chicken, Roasted Chicken, Chicken Char Siew, Lemon Chicken Cutlet, Sichuan Spicy Chicken, Oyster Sauce Hong Kong Choy Sum) have to be for a minimum of S$30.00 and made latest by 3.30 p.m. on the day before the date of collection or delivery.

We strongly recommend that you place your order earlier if you require delivery during peak hours or peak periods like public holidays or festive seasons such as Chinese New Year, Hari Raya or Christmas to avoid disappointment.

How much does delivery cost?

A minimum order of S$30.00 will be required for delivery to an address within the Central Business District of Singapore, and a minimum order of S$50.00 will be required for delivery to some addresses near or within the Changi Airport or Tuas regions. We regret that we would be unable to deliver to certain addresses near or within the Changi Airport or Tuas regions.

Other than the above, a minimum order of S$25.00 will be required for delivery to any other address with a postal code within mainland Singapore.

Delivery is free of charge once the relevant minimum order amount is fulfilled, subject to any other fees as may be provided on our website from time to time.

For avoidance of doubt, we do not deliver to any islands or addresses outside of the main island of Singapore, including but not limited to Sentosa, Jurong Island, Pulau Ubin, Pulau Tekong and Saint John’s Island.

Delivery

Who can I look for on the day of delivery?

You may contact us:

During working hours from 9.00 a.m. – 6.00 p.m., Monday to Friday at our mainline at +65 6338 2162 or drop us a message on WhatsApp at +65 9642 8727

I am not able to select my preferred delivery time slot on the website.

The time slot you have selected is likely to be unavailable as we have reached our maximum delivery capacity for such time slot. You may choose another time slot or if you require further assistance, kindly email us at sales@chickyfun.com.

What is your delivery schedule like?

Online delivery is available daily at the following delivery time slots:

Breakfast: 8.00 a.m. – 10.00 a.m.
Lunch: 11.30 a.m. – 2.30 p.m.
Dinner: 5.30 p.m. – 7.30 p.m.

Wrong Orders, Refunds or Cancellations

I need to cancel my order at the last minute. What are your cancellation charges?

For orders that are made at least 24 hours in advance, cancellations which are made at least 24 hours prior to delivery time slot may be refunded at our discretion. We will process any approved refund via bank transfer to the customer’s preferred bank account within 7 working days.

Other than the above, no refunds, exchange, cancellations or amendment of an order is applicable once payment is processed and a confirmation email is sent to you.

There's something wrong with my order.

You may contact us:

During working hours from 9.00 a.m. – 6.00 p.m., Monday to Friday at our mainline at +65 6338 2162 or drop us a message on WhatsApp at +65 9642 8727

Dining in and Reservations

Do you accept reservations at your cafés?

Due to the currently evolving COVID-19 situation, we are unable to take reservations or bookings. Please contact us if you would like to find out more.

Where are your cafés located?

We are located at:

  • Fusionopolis One, #B1-24 (1 Fusionopolis Way, Singapore 138632) (Halal certification in progress)
  • Connection One, #01-06 (169 Bukit Merah Central, Singapore 150169) (hatching in September 2021)

Can I book your cafés for events?

Due to the currently evolving COVID-19 situation, we are unable to take reservations or bookings. Please contact us if you would like to find out more.