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Privacy Policy

  • This Privacy Policy forms a part of the terms and conditions (available at https://www.chickyfun.com.sg/TermsConditions) (the Terms and Conditions) governing your use of the Website and the Services provided by Chicky Fun Pte. Ltd. (Chicky Fun, we, us, or our) and its related corporations and should be read in conjunction with such Terms and Conditions. Defined expressions in the Terms and Conditions shall have the same meanings when used in this Privacy Policy unless the context otherwise requires or unless otherwise defined in this Privacy Policy.

  • Our rights under this Privacy Policy shall be without prejudice to other rights of collection, use or disclosure available pursuant to any terms and conditions or under the law and nothing herein is to be construed as limiting any of these other rights.

  1. What information do we collect?

    When you register as a Registered User or check out as a Guest User, we collect data which enables you to be identified or identifiable, including but not limited to:

    a. information such as names, contact details, addresses (residential, mailing, electronic mail), payment information such as credit or debit card information, and other identification details;
    b. device data such as the carrier operating system such as the device and connection type, unique device identifier (i.e. device’s IMEI number, MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, IP address and mobile payment methods;
    c. information relating to your orders and the ordering system found in our Services, including information on orders made at store such as frequent purchases or location of purchase; and
    d. your location data, as well as details of our Outlets previously visited by you ((a) to (d) collectively, the Personal Data).
  2. Consent

    1. Providing Consent

      When you provide us with Personal Data to verify your Card, place an Order, arrange for a delivery or otherwise perform a transaction using the Website, you are deemed to consent to our collecting of such Personal Data and using it for that specific reason. If your Personal Data is required for a secondary reason, like marketing, we will either seek your express confirmation or provide you with an opportunity to decline.

    2. Withdrawal of Consent

      In the event we have obtained your consent under Clause 2.1 but you change your mind or wish to withdraw your consent for us to contact you, whether for the continued collection, use or disclosure of your information or otherwise, you may at any time contact us at enquiry@chickyfun.com.sg or mail us at the following address:

      CHICKY FUN PTE. LTD.
      BLK 186 TOA PAYOH CENTRAL
      #01-408 (2ND FLOOR OFFICE UNIT)
      SINGAPORE 310186

    3. When you provide us with any Personal Data:

      a. you represent and warrant that (i) each individual (including yourself) whose Personal Data has been provided, has been notified of the Purposes for which it will be collected, processed, used or disclosed and (ii) such individual’s consent for our collection, processing, use and disclosure of such Personal Data has been obtained and authorised by such individual;
      b. you shall notify us immediately upon becoming aware of any withdrawal by any individual of his/her consent under paragraph (a) above, and acknowledge that such withdrawal of consent may affect the Services which we are able to provide to you; and
      c. you shall ensure at all times that all such Personal Data is correct, accurate and complete, and that any consent under paragraph (a) above shall, subject to all applicable laws and regulations, survives death, incapacity, bankruptcy or insolvency of any such individual, the termination or expiration of any Account and the cessation of use of the Services.
  3. What do we do with your information?

    1. From time to time, we may collect your Personal Data and transfer and store the same on our servers (and such Personal Data shall be subject to any terms and conditions applicable thereto). We may use or disclose the Personal Data for the following purposes (the Purposes):

      a. to provide you access to the Services to you and to allow us to provide any other services to you such as to create and manage an Account, make an Order, process and deliver Orders, and manage our relationship and communication with you;
      b. to carry out our obligations arising from any agreements you enter into with us;
      c. to facilitate transactions through the Website or in connection with the Services;
      d. to carry out, monitor and analyse our business;
      e. to contact you to send you information in relation to the Services or any changes or updates thereto, where necessary;
      f. conducting checks with the Do Not Call Registry;
      g. to allow us to facilitate or carry out targeted marketing through trend analysis, determine staffing needs based on demand and peak times and reconnecting with customers who have not visited within a predetermined period;
      h. as part of, or in connection with, any sale, merger or similar change of our business;
      i. for customer feedback and complaints or legal purposes in enforcing our rights, procuring legal advice and dispute resolution;
      j. for the marketing, promoting or advertisement of products and services (including any co-branded products or services) which we believe you may be interested in;
      k. to detect, prevent and investigate fraud, crime, offences, money-laundering, terrorist financing, bribery, technical or security vulnerabilities;
      l. to assist us in conducting or co-operating in investigations or proceedings relating to fraud or other illegal activity where we believe it is reasonable and appropriate to do so;
      m. to comply with applicable legal obligations or requests from government authorities, when we believe an applicable law or government directive requires it or generally doing so would be in the interests of national security or to protect our rights, property, safety or security or otherwise that of the visitors to the Website or other third parties; and
      n. other purposes reasonably related to the aforesaid.
    2. We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

    3. If there is any change in the purpose for which we collect your Personal Data, we will inform you of such change by way of email. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at enquiry@chickyfun.com.sg.

    4. We may retain Personal Data for so long as one or more of the Purposes for which it was collected remain valid, where required by regulation or law (national or international), or as required by our record retention policies or business purposes.

    5. When you submit comments or feedback regarding or on the Website, you consent to us using such comments or feedback in any manner, including without limitation, in any marketing or advertising materials.

  4. Third-Party Services

    1. The third-party providers engaged by us may collect, use and disclose Personal Data to allow them to perform the services provided to us. We do not disclose your Personal Data to unaffiliated third parties for their independent use unless we have obtained your express consent to do so and pursuant to executing confidentiality agreements with such unaffiliated third parties. We require all third-party providers engaged by us to respect the security of Personal Data and to treat it in accordance with the law.

    2. However, certain third-party service providers, such as payment gateways and other payment transaction processors, may have their own privacy policies in respect to the Personal Data we are required to provide to them for Orders. We recommend that you read their privacy policies so you can understand the manner in which your Personal Data may be handled by these providers, as your Personal Data may become subject to laws of the jurisdictions in which those providers are located in.

    3. We shall not be liable for any loss or issue in the event you are redirected to any third-party website or application from our Website.

  5. Security

    To protect your Personal Data, we take reasonable precautions and follow industry standard practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

  6. Cookies

    1. We use cookies for a variety of reasons:

      a. to manage the registration process and general administration when registering an Account. While these cookies will usually be deleted when you log out of your Account, some may remain to remember your Website preferences when logged out under certain circumstances;
      b. for the retention of your log-in details, which prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas of the Website when logged in;
      c. for providing any newsletter or email subscription services, provided that you have agreed to us sending you updates, promotions and loyalty program perks. These cookies are used to remember if you have an Account and whether to show certain notifications which might only be valid to Account holders;
      d. for e-commerce or payment facilities. These cookies are required to ensure your Order is remembered between pages;
      e. to offer user surveys and questionnaires to provide interesting insights, helpful tools, or to understand our user base more accurately. Cookies may be used to remember who has already taken part in a survey or to provide accurate results after you change pages;
      f. to submit data through forms such as those on contact pages or comment forms. Cookies may be set to remember your user details for future correspondence; and
      g. to provide you with an optimal user experience on the Website. In order to remember your preferences we need to set cookies so that this information can be called whenever your interaction with a page is affected by your preferences.
    2. Third Party Cookies

      a. We may also use cookies provided by trusted third parties.
      b. This Website uses web analytics tools to allow us to understand how you use the Website and find ways to improve the user experience.
      c. We may test new features and make subtle changes to the way that the Website is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the Website whilst ensuring we understand which optimizations you appreciate the most.
      d. We also use social media buttons and/or plugins on this Website that allow you to connect with your social network in various ways. Social media platforms and sites including Facebook and Instagram may set cookies through our Website to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
  7. Changes to this Privacy Policy

    1. We reserve the right to modify this Privacy Policy at any time and post a revised version on our Website. Changes and clarifications will take effect immediately upon their posting on the Website, and where deemed necessary by us, may be highlighted on our Website or other communication to you.

    2. Your continued access of our Services constitutes your unconditional acceptance of the terms of the Privacy Policy available on the Website at such time. All communications, transactions and dealings with us will be subject to the Privacy Policy in force at the relevant time.

    3. If Chicky Fun is acquired or merged with another company, your Personal Data may be transferred to the new owners so that we may continue to provide the Services to you.

    4. If you would like to access, correct, amend or delete any of your Personal Data, register a complaint or simply have more information, please contact our Privacy Compliance Officer at enquiry@chickyfun.com.sg or by mail at the following address:

      CHICKY FUN PTE. LTD.
      BLK 186 TOA PAYOH CENTRAL
      #01-408 (2ND FLOOR OFFICE UNIT)
      SINGAPORE 310186
      Attention: Privacy Compliance Officer